Charlie's Locker will NOT distribute or sell any of our customers personal Information. Charlie's Locker only collects personal information in order to ensure quick delivery of orders, or in case problems arise and we need to get in contact with customers.
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Charlie's Locker has a 30 day return policy with the following guidelines:
Refund and credits for exchanges do NOT include shipping charges.
Product must be in
NEW condition with all original manufacturer tags attached.
Shoes must be UNWORN in ORIGINAL box.
Product must be returned within 30 DAYS from shipping date.
Return postage is the sole responsibility of the consumer.
Any situation outside of these guidelines must be pre-approved by calling 800.956.3350
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Items must be returned via
a traceable method, UPS is preferred. Any orders returned without any means
of tracking or delivery confirmation will be considered an unauthorized return
and we are not responsible for refunding the order.
All returns must include a copy of the Invoice/ Packing Slip with returned merchandise,
and a written statement for the reason of return.
In order to receive full credit for your return, items must be unworn, with
original packaging and tags.
You must first call to request a return or exchange of a product. Please state
the nature of your return or exchange. You will then be issued a RMA number
that must be included on the outside of your box in order for the return/exchange
to be processed.
When preparing your package
to be returned, include your invoice or an email receipt within 30 days stating
the nature of your return, RMA Number, First and Last Name and Credit Card number
that you what to be credited.
We cannot accept returns
on used items that are not defective.
Please make sure return
packages are insured properly. We will not be held responsible for packages
lost through the mail. You must ship items back by way of tracking number. Charlie's
Locker suggests using UPS, FedEx or US postal service with delivery confirmation.
Charlie's Locker is not responsible for lost or damage packages. Please also
retain your postal and insurance receipts in case of a lost or damaged return.
Please send all returns
to:
Charlie's Locker
C/O Returns Department
1865 Cordova Road
Fort Lauderdale, FL 33316
Once Charlie's Locker has
received your return, and have verified that the package is returnable, we will
either ship you a replacment or credit your credit card. Please allow for one
billing cycle to see credit.
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Email us at sales@charlieslocker.com and we will update you on the status
of your order.
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We have a store in Fort Lauderdale, FL at 1865 Cordova Road.
Our hours of operation are Monday - Saturday: 9:30AM - 6:00PM
Sunday: 10:00AM - 4:00PM.
*DURING THE SUMMERS WE ARE CLOSED SUNDAYS (MAY-SETEMBER)
We also have a store at Newport Beach, CA on 3410 Via Lido.
Our hours of operation are Monday - Saturday: 9:30AM - 5:30PM
Sunday: 10:00AM - 5:00PM
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Our hours of operation are:
Monday - Saturday: 9:30AM - 6:00PM
Sunday: 10:00AM - 4:00PM.
CLOSED SUNDAYS FOR THE SUMMER
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Sales tax will only
apply to Florida Shipments at 6%, but not to any other US state or the rest of the
world.
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Charlieslocker.com
ships all orders by Ground, unless Overnight or 2nd Day service is requested.
Orders made on Fridays before noon EST will be processed the following Monday.
Orders completed after 12:00 noon EST will be processed the day after the
next business day.
*SOME OVERSIZED ITEMS WILL HAVE DIFFERENT SHIPPING RATES.
For International Shipping Please Call 1-800-956-3350.
Please note: For your peace of mind, as well as ours, a signature upon receipt of all items is mandatory.
The following are EXAMPLE rates for Ground, 2nd Day and Overnight Shipping :
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Ground
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2nd
Day
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Overnight
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|
Sale
|
Shipping
|
Sale
|
Shipping
|
Sale
|
Shipping
|
|
0
to $99.99
|
$7.95
|
0
to $99.99
|
$22.95
|
0
to $99.99
|
$32.95
|
|
$100
to $199.99
|
$12.95
|
$100
to $199.99
|
$32.95
|
$100
to $199.99
|
$47.95
|
|
$200
to $299.99
|
$17.95
|
$200
to $299.99
|
$42.95
|
$200
to $299.99
|
$62.95
|
|
$300
to $399.99
|
$22.95
|
$300
to $399.99
|
$52.95
|
$300
to $399.99
|
$77.95
|
|
$400
to $499.99
|
$27.95
|
$400
to $499.99
|
$62.95
|
$400
to $499.99
|
$92.95
|
|
$500
to $599
|
$37.95
|
$500
to $599
|
$72.95
|
$500
to $599
|
$107.95
|
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The map below indicates
UPS guideline times for delivery from charlieslocker.com. Please understand
that delivery times are estimates based upon UPS guidelines.
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We will gladly ship outside of the United States. Please place your order with your actual address. When we receive your order, we will calculate shipping charges and will email you your total invoice amount for confirmation.
You can also email us at info@charlieslocker.com and we will gladly let you know how much shipping charges would be. Please remember to include what product/s you want and your address so we can get an accurate shipping price.
Merci! Tak! Dankesheun! Domo! Thank you! Dankie! Afcharisto! Gracias! Todah! Grazie! Obrigado! Spasiba! Dank u!
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